Gold Cremation Ashes Angel Wing Necklace

Once your order is placed, we'll dispatch an ashes collection pack to you via Royal Mail, specifically labelled with your unique order reference. This pack includes a measuring spoon for you to gently place a small quantity of cremation ashes into the provided special bag. The pack comes with return postage so you can return it free of charge. Rest assured, all packs are thoroughly labelled for precise order matching, and we return any leftover ashes with your completed piece. We'll maintain regular updates throughout this entire process.

If you are looking to create jewellery using multiple sets of ashes and would prefer to receive more than one collection kit, so that you are able to keep the ashes seperate, we would ask that you contact us via email once your order has been placed so that we can accommodate this. 

Please note, that since each piece of jewellery is handcrafted, minor colour variations may be present in your distinct keepsake, and it may not exactly match the images displayed. These subtle differences are a result of the natural materials and artisanal process we use, underscoring the truly unique nature of each piece.

This design comes with a lifetime no-fade guarantee on all engraving and a 12-month guarantee against any manufacturing defect. This means that in the unlikely event your memorial keepsake experiences a manufacturing defect, we will correct this free of charge.

Please be aware that this guarantee is subject to conditions, you can find out more about caring for your ashes jewellery here.

Upon receiving your order, we will send out your Ashes Collection Pack within one business day. This will be delivered by Royal Mail and will conveniently arrive through your door without needing a signature.

Upon receipt of the ashes in our studio, the creation of your bespoke piece will commence. We estimate around 8 weeks for this crafting and dispatch process. Please note, due to the natural factors influencing our Ashes Keepsake process, such as temperature affecting drying time, we can't expedite or guarantee earlier delivery. Our commitment to never compromising on quality ensures each piece receives the time and attention it deserves to be perfect.

The completed order will be dispatched using a Royal Mail Tracked ID Verification service. Please note that the individual named on the delivery address at the time of ordering is required to show valid, in date Photo ID to accept delivery of Gold Jewellery

This also applies if you're collecting it from your local Customer Service Point or Post Office® branch.

The following is accepted as proof of identity:
Passport
Photocard Driving Licence
Foreign National
Military
Police Warrant
Royal Mail Employee
NHS or senior citizen bus pass

After we send out your order, it should arrive on your doorstep the following working day. 

International Delivery - Please note that we are not able to offer delivery of our Gold Jewellery to any international addresses, inluding those originating from the Republic of Ireland & The Channel Islands

Included with each order are comprehensive instructions to ensure your jewellery's longevity. Key recommendations include removing your jewellery when bathing, exercising, or cleaning and avoiding prolonged exposure to sunlight or UV rays. We advise against using cleaning solutions and direct contact with perfumes, lotions, and chemicals. For storage, keep your piece in its original box, separately from other items, in a cool and dry place. Regular inspection of all fittings is also advised to maintain durability. More details > 

What quantity of Cremation Ash is necessary for each piece?
We only require a minimal amount of ashes. With the Ashes Kit we send you, you'll receive a measuring spoon to gather the ashes. In most cases, one teaspoonful of ashes is enough to craft up to six pieces.

What happens to any unused Cremation Ashes?
Any unused Cremation Ashes will be returned to you with your order. 

Can I use the Cremation Ashes from two people in the same design? 
Customers often request us to incorporate ashes from multiple individuals into a single piece, and this is certainly feasible. While some customers are comfortable with blending the ashes in one collection bag, others prefer separate containment. If you're in the latter group, we can provide two distinct bags for the ashes. Please make sure to let us know along with your order number after you place the order, and we'll arrange this for you.

Will I be able to see the Ashes in the Jewellery?
Starting in early 2023, we began the practice of positioning all cremation ashes at the base of each piece, whenever feasible. Given that cremation ashes can greatly differ in terms of texture and hue, this led to diverse end results. By embedding the ashes at the piece's bottom, we have been able to create a visually more attractive final product.

View our Ashes Help Centre >