Horse Shoe Necklace Made With Horse Hair

Enhance your Jewellery Box by adding a special photograph to the inside of the box, adding an extra heartfelt touch to your jewellery.

We’ve made it easy to do – just choose the option to include a photograph from the product menu and upload your chosen image. Please note that all photos will be converted to black and white and cropped to square.

If you prefer not to add a photograph, don't worry; your jewellery will still arrive in a lovely Hand on Heart Jewellery gift box.

The collection kit which is used to supply the ashes or hair to our studio will be dispatched within 1 working day of your order being placed. This kit includes a prepaid tracked returns service.

Once your ashes or hair arrive in our Studio, we aim to create and dispatch your order within 21 days. The completed order will be dispatched using a Royal Mail Tracked service which usually takes around 2-3 days for delivery.

If you require your jewellery to be delivered sooner, we are able to offer a Fast-Track service on selected designs. Please see the “Fast-Track Delivery” tab below for further information on this service.

Christmas Ordering - To ensure that your Ashes Jewellery reaches you in time for Christmas, we ask that ashes are received into our studio on or before 29th November. More Information >

International Delivery - Please note that we only deliver Jewellery made with Ashes to the UK & Ireland. For orders originating from the Republic of Ireland & The Channel Islands, the arrangement and payment for postage to send the ashes to us will need to be handled by you.  More details >

Please be advised that our Fast Track service has limited availability. If it is available at the time of ordering, the option will appear at checkout.

The collection kit which is used to supply the ashes or hair to our studio will be dispatched on a Special Delivery Service within 1 working day of your order being placed. This kit includes a prepaid tracked returns service.

Once your ashes or hair arrive in our Studio, we aim to have your order created and delivered within 12 days. The completed order will be dispatched using a Special Delivery service, which requires a signature upon delivery.

Due to the natural variables influencing our creation process, there may be rare instances where your jewellery needs to be remade. If this occurs, we may be unable to fulfil your order within the quoted 12 days. In such cases, we will notify you immediately and refund the Fast-Track service fee in full while ensuring your order is completed as soon as possible.

We regret that we are not able to offer a faster delivery service than the quoted 12 days.

Please be aware that if we receive your ashes within a week of a Bank Holiday, it may cause a delivery delay of 1-2 days. Once we receive the ashes, we will provide you with an accurate delivery date.

International Delivery - Please note that the Fast-Track service is only available in UK Mainland.

Upon receiving your order, we'll promptly send a hair collection pack to you via Royal Mail, labelled with your unique order reference. This pack contains a special bag for you to gently place a small sample of hair. Postage is pre-paid, allowing you to return the pack to us free of charge. To ensure accuracy, all packs are clearly marked for precise order matching, and we return any leftover hair with your completed piece. You can expect regular updates from us throughout this entire process.

Please be aware that every piece of jewellery we craft is handmade, leading to minor variations in colour from the images shown, as each keepsake is unique. Our sample pieces have been created using thick, dark hair to showcase the design. The visibility of the hair within the pendant can vary greatly depending on its colour and thickness. In particular, very light, fine, or grey hair may not be as clearly visible once set. Furthermore, we cannot guarantee that any hair will be visible, due to these natural variations and the intricacies of the handcrafting process.

Every order from us arrives with comprehensive instructions on how to maintain your jewellery's optimal condition. Key points of these instructions include:

• Always remove your jewellery before it might come in contact with water such as during bathing, exercising, or cleaning.

• Avoid subjecting your jewellery to extended exposure to direct sunlight or UV rays, including those from sunbeds or nail lamps. Be sure to take off your jewellery if you're planning to sunbathe.

• Your keepsake should be stored in its original box, in a cool and dry place, and kept separate from other jewellery items.

For durability and longevity, please frequently inspect all fittings, steer clear of contact with perfumes, lotions, and chemicals, and store your pieces away from direct sunlight and high temperatures. We advise against using liquid cleaning solutions.