Upon receiving your order, we will send out your Ashes Collection Pack within one business day. This will be delivered by Royal Mail and will conveniently arrive through your door without needing a signature.
As our gold jewellery designs are often made to order, we instruct our casting house to start production upon order placement. However, we do hold stock of some designs. This means we can only provide an estimated dispatch timeframe of 3–8 weeks from when the ashes or hair are received. However, once your ashes or hair arrive, we’ll provide a more accurate turnaround time so you’ll know when to expect delivery.
Please note, due to the natural factors influencing our Ashes Keepsake process, such as temperature affecting drying time, we can't expedite or guarantee earlier delivery. Our commitment to never compromising on quality ensures each piece receives the time and attention it deserves to be perfect.
The completed order will be dispatched using a Royal Mail Tracked ID Verification service. Please note that the individual named on the delivery address at the time of ordering is required to show valid, in date Photo ID to accept delivery of Gold Jewellery
This also applies if you're collecting it from your local Customer Service Point or Post Office® branch.
The following is accepted as proof of identity:
Passport
Photocard Driving Licence
Foreign National
Military
Police Warrant
Royal Mail Employee
NHS or senior citizen bus pass
After we send out your order, it should arrive on your doorstep the following working day.
International Delivery - Please note that we are not able to offer delivery of our Gold Jewellery to any international addresses, including those originating from the Republic of Ireland & The Channel Islands