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Egg timer ashes pendant
My experience with Hand on Heart Jewellery has been excellent. The service I have received when ordering and also following receiving my pendant and having a query has been exceptional. The egg timer pendant is really beautiful. It is of very good quality as is the chain. It feels safe and secure to wear (considering the purpose of the pendant) and is comfortable. I would not hesitate to order from Hand on Heart again. Thank you.
Egg timer ashes necklace
It was really good, I was kept informed all the way
Hand on Heart Jewellery
We really appreciate this great feedback, we're honoured we could help - Team HoH x
Review
Very poor , not happy it’s a long waiting time plus no up dates Only when I contacted you and Kalma did I get help from them Over all no apologies , this item is ok but look like cheap and chain is horrible , sorry but if I would not recommend you Thank you
Hand on Heart Jewellery
Thank you very much for sharing your feedback with us. We're truly sorry to learn that your experience with our service hasn't met your expectations. This is certainly not the impression we strive to leave on our valued customers. Upon reviewing our records, it appears that we responded to your enquiries, but unfortunately, we haven't received any further communication from you. We apologise if there was any miscommunication or if our responses didn't reach you as intended. Your satisfaction is incredibly important to us, and we would be more than happy to address any concerns or feedback you may have regarding your chosen piece of jewellery. Please feel free to reach out to us at studio@handonheartjewelry.co.uk, and our dedicated customer service team will be delighted to assist you further. - Team HoH x
Outstanding Quality and Service
Hand on Heart have been a joy to purchase from. I found the Egg Timer Hourglass and thought this would be prefect for everyday wear, a place where I can have my Nana's ashes close to me. I was kept fully updated on the order process and despatch, when the Egg Timer arrived I was overwhelmed, beautifully presented in the jewellery box and packaging was sustainable. Based on the above experience I am about to order a special neckless with the remaining ashes of my Nana, this would be for very special occasions with the ashes imbedded into a jewel stone. Thank you Hand on Heart for making the process easy. Megan
Hand on Heart Jewellery
Thank you so much for your heartfelt review. We're deeply sorry for the loss of your Nana, and we're honored to have been able to provide you with a meaningful way to keep her close to you. We're delighted to hear that you found the Egg Timer Hourglass perfect for everyday wear and that you were overwhelmed by its presentation. Sustainability is important to us, and we're glad that our packaging reflects that commitment. It warms our hearts to know that your experience has led you to consider ordering a special necklace with the remaining ashes of your Nana for very special occasions. We're here to support you every step of the way. If there's anything more we can do to help please don't hesitate to reach out - Team HoH x
Exceptional quality and service
Slightly apprehensive about this purchase as to be honest it is not the sort of thing you purchase regularly. Extremely pleased to say that the product is fantastic and the service and communication excellent. Thank you
Hand on Heart Jewellery
Thank you for sharing your experience with us. We understand that purchasing memorial jewellery is an emotional process, and we're honoured to have been a part of creating something special for you. We're delighted to hear that you found the product fantastic and that our service and communication met your expectations - Team HoH x